Stonewater are now on the lookout for a New Homes Team Leader to join the Development directorate and act as management lead to up to four New Homes Coordinators. Youll ensure high levels of performance and provide support and advice with regard to new build sales and lets within a region.
Providing clear leadership and utilising coaching and motivation skills to ensure a positive, pro-active customer led service, youll ensure the provision of outstanding New Homes Coordinator support for the New Homes Team, that delivers compliant sales and lettings transactions which complete within timescales and income target.
Youll lead on the accurate reporting of defined Key Performance Indicators and Performance Indicators and on the submission of the annual statistical data return and quarterly NROSH report for the New Homes Team.
The ideal candidate will have:
- Be highly organised with attention to detail.
- Management experience within a customer focused environment.
- Knowledge of the sales / conveyancing process and/or lettings process to be able to advise and support with legal, regulatory, and other queries.
- Be able to motivate and develop colleagues and teams, demonstrating cooperation, empowerment, and leadership.
- Experience of mentoring and coaching staff.
- Be able to monitor performance and provide constructive feedback.
- Be a team player who can work in partnership with colleagues, managers, employees, and stakeholders.
- Experience of working to KPIs and SLAs.
- Exceptional communication skills and the ability to influence at all levels within an organisation.
- A good knowledge of IT applications including the ability to use MS Excel.
- Have good numeracy and literacy skills, including statistical and performance information analysis.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Associations Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living.
Were looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform peoples lives.
Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
Are you ready to#DiscoverStonewater?
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
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